Returns, Refund & Warranty Policy
FREE RETURN & REFUND:
You have the right to return your order within 14 days of its receipt. All requests for returns must be initiated within 14 days from the receipt of your order by filling this return form or by mailing us on firstname.lastname@example.org.
Each order is carefully checked and packed before shipping. However, if you receive a defective or damaged product we will either refund you full amount or send a free replacement for it. To claim full refund against a defective product you must send us images in support of your claim within 24 hours of receiving your order. You can initiate a return either by clicking here or write us on email@example.com.
In case of a free replacement you may have to return the damaged/defective product back to us for our quality review. In this case we will send you the return shipping label at our expense.
PARTIAL FREE RETURN & REFUND:
You can return your order back to us within 14 days of its receipt for any reason. If you are returning your order because you are unhappy with your purchase or for any other reason other than receiving defective, damaged, or wrong products then you are eligible only for a partial free return. This means you will have to ship back the order to our EU warehouse at your own expense and after receiving your order we will initiate a full refund for the returned items. Alternatively, you can also use the return shipping label which will be sent along with your order. If you choose to use our return label then the cost of return indicated on the return label will be deducted from the total amount due as refund for the items returned.
Make sure you return your order in its original condition (including box, labels etc.) and ship it back in a durable packaging or the same packaging in which you received your order provided it is undamaged. We will not be responsible for any damage or loss during transit. After receiving back your order, we will review it and approve your return. Once your return is approved we will within 24 hours initiate the refund process for the returned products. We will inform you via email once we have initiated the refund process. Please note that depending on your payment method it can take up to 7-10 working days for the refund amount to reflect in your account statement.
Made to order pieces or fine jewellery pieces can be returned only for repair during the warranty period of one year as long it is covered by the warranty policy stated below.
All products come along 12 months’ warranty. If you receive a defective or damaged product you can claim full refund for what you've paid for it accordance with the free return policy (see above).
If within one year of your purchase you experience issues such as jewellery/accessories components falling off or jewellery breaking, you can can send back the products back to us and we will issue a refund for it or return it back to you after fixing it at our cost. The cost of sending back the product to us shall be borne by you.
Please note that quality defects or damages caused by rough use, friction, exposure to chemicals (such as soaps, perfumes, sanitisers, lotions etc), excessive heat or water will not be covered by warranty. Basic wearing off caused by regular use of jewellery (especially in case of plated jewellery) will not also be covered by warranty. Whether a defect is excluded from the warranty under this paragraph will be solely determined by us.
Except for solid gold jewellery plating (whether gold or silver) on all other metals such silver or brass gradually fades away. Plated jewellery can last for a long time depending on how you take care of your jewellery. We strongly advise you to follow the jewellery care instructions as described here.
For any other questions or support feel free to write us on firstname.lastname@example.org or simply message us via the the website chat.
Once an order is placed it cannot be cancelled or modified. However, you can always return the order within 14 days to claim refund against your order.