Returns, Refund & Warranty Policy
You have the right to return your order within 14 days of its receipt. All requests for returns must be initiated within 14 days from the receipt of your order by filling this return form or by mailing us on firstname.lastname@example.org.
Each order is carefully checked and packed before shipping. However, if you receive a defective or damaged product we will either refund you full amount or send a free replacement for it. To claim full refund against a defective product you must send us images in support of your claim within 24 hours of receiving your order. You can initiate a return either by clicking here or write us on email@example.com.
In case of a free replacement you may have to return the damaged/defective product back to us for our quality review. In this case we will send you the return shipping label at our expense.
PARTIAL FREE RETURN:
You can return your order back to us within 14 days of its receipt for any reason. If you are returning your order because you are unhappy with your purchase or for any other reason other than receiving defective, damaged, or wrong products then you are eligible only for a partial free return. This means you will have to ship back the order to our EU warehouse at your own expense and after receiving your order we will initiate a full refund for the returned items. Alternatively, you can also use the return shipping label which will be sent along with your order. If you choose to use our return label then the cost of return indicated on the return label will be deducted from the total amount due as refund for the items returned.
Entire Order Return Policy - Please note that if you have availed Free Shipping upgrade because your order value exceeded a certain value, e.g. EUR 150 is free shipping threshold in the EU, and for whatever reason you decide to return the entire order (not even keeping one product with yourself) then this will attract a EUR 20 deduction. E.g. you got free shipping because you ordered 3 items costing EUR 150 (or above) and you returned all the 3 items then you will be charged 20 EUR at the time of refund. However, if you kept 1 item and returned 2 items then you will not be charged anything. Please note that this full order deduction is in addition to the cost of using our return label.
Made to order pieces or fine jewellery pieces can be returned only for repair during the warranty period of one year as long it is covered by the warranty policy stated below.
After receiving back your order, we will review it and approve your return. Once your return is approved we will within 24 hours initiate the refund process for the returned products. We will inform you via email once we have initiated the refund process. Please note that depending on your payment method it can take up to 7-10 working days for the refund amount to reflect in your account statement.
All returns must be carefully packed well in the original packaging inserted into a plastic envelope to ensure there are no damages in the transit. If for some reason you don't have the original packaging then please ensure that you send the return in a durable packaging. We will not be responsible for any damage or loss during transit.
When using our return label - please call the customer care or visit the website of DHL/FedEX (depending on which carrier's return label you've received). By contacting customer care you will be advised to either schedule a pick up or drop it at your nearest drop off location. In case of any difficulty finding the customer care phone number of the courier company in your country please email
us at firstname.lastname@example.org.
When using your own shipping method - when returning items using your own shipping method (e.g. regular post) please make sure you are returning it to the following address.
Company: Dinari Jewels
Contact Name: Ieva Candra
Address: Mezotnes iela 59c, 1002, Riga, Latvia
For any clarifications or questions please do not hesitate to contact us on email@example.com
All products come along 12 months’ warranty. If you receive a defective or damaged product you can claim full refund for what you've paid for it accordance with the free return policy (see above).
If within one year of your purchase you experience issues such as jewellery/accessories components falling off or jewellery breaking, you can can send back the products back to us and we will issue a refund for it or return it back to you after fixing it at our cost. The cost of sending back the product to us shall be borne by you.
Please note that quality defects or damages caused by rough use, friction, exposure to chemicals (such as soaps, perfumes, sanitisers, lotions etc), excessive heat or water will not be covered by warranty. Basic wearing off caused by regular use of jewellery (especially in case of plated jewellery) will not also be covered by warranty. Whether a defect is excluded from the warranty under this paragraph will be solely determined by us.
Except for solid gold jewellery plating (whether gold or silver) on all other metals such silver or brass gradually fades away. Plated jewellery can last for a long time depending on how you take care of your jewellery. We strongly advise you to follow the jewellery care instructions as described here.
For any other questions or support feel free to write us on firstname.lastname@example.org or simply message us via the the website chat.
Once an order is placed it may be cancelled before it is shipped. To cancel an order please write to us on email@example.com. Once an order has been shipped it cannot be cancelled or modified. However, you can always return the order within 14 days to claim refund against your order.